Responsibilities:

1.    Customer Support –

·    Interact with clients in a friendly and professional manner, addressing their questions and concerns.

·    Assist clients with itinerary planning, recommending additional activities, and offering personalized suggestions based on their preferences.

·    Foster positive relationships with clients, ensuring their needs are met and expectations exceeded.

·    Handle client feedback and resolve any issues that may arise during the tour.

2. Logistics –

·    Coordinate and oversee the logistics of the tours, including transportation, accommodation, meals, and activities.

·    Ensure that all arrangements are in place and run smoothly, paying attention to details and adhering to schedules.

·    Liaise with vendors, suppliers, and local partners to ensure high-quality services are provided.

·    Manage inventory and equipment related to the tours.

3. Administrative Tasks –

·    Maintain accurate records of tour participants, including contact details, special requests, and medical information.

·    Assist with administrative tasks, such as booking reservations, issuing invoices, and handling tour-related paperwork.

·    Collaborate with the management team to evaluate and improve tour itineraries and services.
Qualifications:

·    Previous experience in the local tourism industry or related field is preferred.

·    Excellent communication and interpersonal skills to interact effectively with clients from diverse backgrounds.

·    Deep knowledge and passion for the culture, history, and natural attractions of Tanzania.

·    Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.

·    Proficiency in English.

·    Must be able to work under minimal supervision.